FAQ's
FAQ's
Please review the FAQs listed below which may answer your question. If the FAQs dont help then you can contact us via the link at the bottom of the page.
- Q: How do I search for my ideal hotel?
- Q: How do I see more details on any hotel returned from a search?
- Q: How do I make amendments to my hotel booking?
- Q: What credit/debit cards can I use to make a booking?
- Q: Is VAT included in the rates shown?
- Q: How do I search for my ideal hotel?
A: There are a number of search criteria which you can use on the accommodation homepage to locate the best hotel for your purposes. For example, if you use the drop-down options under Proximity, you can see how close the hotel is to ExCeL London, or another London landmark. You can also search by type of accommodation, hotel grading, price and by name.
- Q: How do I see more details on any hotel returned from a search?
A: Click on the hotel name (in blue) and a fact sheet will appear, with directions, location map and a full description of the property.
- Q: How do I make amendments to my hotel booking?
A: You can either phone us on 0844 335 0601and one of our dedicated team members will be pleased to assist you, or you can send an e-mail to us by clicking here:
- Q: What credit/debit cards can I use to make a booking?
A: We accept the following credit/debit cards:
Visa:
Visa Classic /Gold / Platinum Credit
UK Delta
Purchasing
Business Credit
Business Debit
Corporate and all other Visa
UK Electron
Mastercard:
Mastercard Standard /Gold / Platinum Credit
Mastercard Debit
Purchasing
Business
Corporate and all other Mastercard
All JCB
Switch / UK Maestro
International Maestro
Solo
- Q: Is VAT included in the rates shown?
A: Yes, all shown rates include VAT, but please check whether or not the rate includes breakfast at the time of booking.
If these FAQs have not answered your query you may leave further comments and we will try and respond as soon as possible.
Otherwise return back to the main help page
